Physicians' Participation in Practice of Knowledge Management Systems

Hsien-Cheng Lin (), Chen-Wei Yang () and Jeng-Yuan Chiou ()
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Hsien-Cheng Lin: Program of Health-Business Administration, Fooyin University, Department of Planning, Fooyin University Hospital, No. 151, Chin-Hsueh Rd., Ta-Liao Dist, Kaohsiung City 83102, Taiwan, R.O.C.;
Chen-Wei Yang: Department of Information Management, Fooyin University, No. 151, Chin-Hsueh Rd., Ta-Liao Dist, Kaohsiung City 83102, Taiwan, R.O.C.
Jeng-Yuan Chiou: School of Health Policy and Management, Chung Shan Medical University, Department of Medical Management, Chung Shan Medical University Hospital, No.110, Sec. 1, Jianguo N. Rd., South Dist., Taichung City 40242, Taiwan, R.O.C.

Journal of Information & Knowledge Management (JIKM), 2013, vol. 12, issue 02, 1-12

Abstract: Healthcare organisations are knowledge-based establishments. At a healthcare organisation, computer-based information systems (ISs) are powerful tools for improving care using decision support such as patient health data recording, storing, delivery and retrieval. This study investigates the physicians' perspective for the success of ISs, and the relationships between the users' satisfactions and intellectual capital. We adopted a questionnaire survey for the purpose of outcome assessment and the correlations among each dimension, from a sample of 181 physicians in Taiwan's international medical service centres. The results indicate that IS success is significantly related to intellectual capital. With regard to IS quality, system quality has no significant effects on information quality and patients' privacy protection. This research provides empirical evidence to evaluate IS success in healthcare organisations and suggestions for how to promote physicians using knowledge management systems.

Keywords: Information system success; intellectual capital; knowledge management system; international medical service (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1142/S0219649213500123

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