Barriers of Knowledge Sharing Among Employees: The Case of Commercial Bank of Ethiopia

Temtim Assefa (), Monica Garfield () and Million Meshesha ()
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Temtim Assefa: School of Information Science, Addis Ababa University, Ethiopia
Monica Garfield: Computer and Information System, Bentley University, Boston, MA, USA
Million Meshesha: School of Information Science, Addis Ababa University, Ethiopia

Journal of Information & Knowledge Management (JIKM), 2013, vol. 12, issue 02, 1-11

Abstract: Commercial banks are one of the main engines that enhance the economic growth of the country by managing financial transactions. Banks process and use information to run their business. Knowledge is one of the strategic resources that commercial banks use to increase their internal efficiency and to operate competitively. Knowledge-sharing barriers hinder the smooth flow of knowledge among employees which often results in negative consequences such as customer dissatisfaction, low employee learning and poor service quality. This research identified complex individual, organisational and technological factors that affect knowledge sharing and puts forward interventions that can improve the culture of knowledge sharing in an organisation. The research also revealed that although organisations put much emphasis on the development of a technological infrastructure as a means to develop their knowledge management, it is the organisational and individual factors that may prove to be more important in improving organisational knowledge management. This research has a theoretical contribution for the generalisability of existing knowledge sharing theory across different socioeconomic contexts, in particular in Ethiopia.

Keywords: Knowledge; knowledge sharing; knowledge-sharing barriers; commercial banks (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (1)

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DOI: 10.1142/S0219649213500147

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