Twitter Content Categorisation: A Public Library Perspective

Ali Shiri () and Dinesh Rathi ()
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Ali Shiri: School of Library and Information Studies, University of Alberta, Edmonton, AB, Canada
Dinesh Rathi: School of Library and Information Studies, University of Alberta, Edmonton, AB, Canada

Journal of Information & Knowledge Management (JIKM), 2013, vol. 12, issue 04, 1-8

Abstract: With the rise of social media, many library and information services have begun to incorporate a wide variety of social media and social networking applications into their systems and services. Among the mainstream social networking applications, micro-blogging, in general, and Twitter, in particular, have gained increasing popularity. This paper reports the results of an exploratory study of the application of Twitter in the context of a large public library system. Specifically, this study has sampled, content analysed and categorised a select number of tweets created by a public library system in order to identify and document the ways in which Twitter can be used for various information services and knowledge management practices in public libraries. One of the main outcomes of this study is a tweet categorisation scheme that has a specific focus on the information services offered by public libraries.

Keywords: Social media; Twitter; Web 2.0; public libraries; tweet classification; knowledge management; tweet categorisation (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (2)

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DOI: 10.1142/S0219649213500354

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