Knowledge Audit Approach for a Large-Scale Government KM Strategy

Marie-Christine Roy (), Elaine Mosconi (), Mireille Sager () and Jean-Francois Ricard ()
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Marie-Christine Roy: Faculty of Business Administration, Laval University, Quebec, Canada
Elaine Mosconi: Faculty of Administration, Université de Sherbrooke, Sherbrooke, Canada
Mireille Sager: Water Knowledge Bureau Coordinator, MDDEFP, Quebec, Canada
Jean-Francois Ricard: Water Knowledge Bureau Analyst, MDDEFP, Quebec, Canada

Journal of Information & Knowledge Management (JIKM), 2014, vol. 13, issue 04, 1-10

Abstract: The promise of increased organizational performance has brought about a high level of interest for knowledge management (KM). Organizations and Governments are also actively launching KM projects to meet increasing needs of high quality and responsiveness. This interest has contributed to the development of various aspects of KM, but has also underscored a lack of effective methods, as evidenced by the sheer number of proposed approaches, along with a lingering scepticism about their relevance in practice. In this article, we argue for the necessity for a more global and high level analysis for orienting KM strategic planning and propose different steps to go about it. We used an action research approach in the context of Quebec's efforts in planning a global and integrated KM strategy for managing its water related knowledge. This research project shows that the proposed auditing approach provided a useful guide to identify critical issues and projects in KM planning, particularly in a complex and large-scale governmental environment.

Keywords: Knowledge audit; knowledge management strategy; knowledge management in the public sector (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1142/S0219649214500294

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