Factors Impacting the Implementation of Enterprise Content Management Systems

Stephanie Burnett Horne () and Suliman Hawamdeh ()
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Stephanie Burnett Horne: College of Information, University of North Texas, USA
Suliman Hawamdeh: College of Information, University of North Texas, USA

Journal of Information & Knowledge Management (JIKM), 2015, vol. 14, issue 01, 1-11

Abstract: Enterprise content management (ECM) is a new and fast growing area. It is still undergoing the same defining process as predecessor systems such as decision support and enterprise resource systems. A qualitative case study was conducted to identify key factors that impact the success of ECM systems implementations. A theoretical framework was developed from the information systems (ISs) literature resulting in a research model defining five categories of factors that impact ECM implementation success with these questions: Are there managerial, user, task, technological and content related factors that impact ECM implementation success? The research model was tested using a mix methods approach. Content analysis of the project documentations and interviews of 15 team leads and members that implemented ECM systems within their departments in their organization. The results included 12 factors that were supported by the interview data as well as the content analysis of related project documents.

Keywords: ECM; enterprise content management; enterprise resource management; implementations issues; success factors (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (1)

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DOI: 10.1142/S0219649215500082

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