Strategies of Knowledge Management Implementation for Academic Services Improvement of Indonesian Higher Education

R. Novie Nayyarah Nur (), Anas Miftah Fauzi () and Heru Sukoco ()
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R. Novie Nayyarah Nur: School of Business, Bogor Agricultural University, Pajajaran Street Bogor 16151, Indonesia
Anas Miftah Fauzi: Department of Agroindustrial Technology, Bogor Agricultural University, Faculty of Agricultural Technology Building, 2nd Floor, IPB Darmaga Campus Bogor 16680, Indonesia
Heru Sukoco: Department of Computer Science, Bogor Agricultural University, Faculty of Mathematics and Natural Science Building, Wing 20 Level V Meranti Street, IPB Darmaga Campus Bogor 16680, Indonesia

Journal of Information & Knowledge Management (JIKM), 2017, vol. 16, issue 04, 1-23

Abstract: This study aimed to analyse the implementation form and the maturity level of knowledge management (KM) and formulate recommendations of KM implementation strategies for improvement of academic services at universities in Indonesia. The analysis of the KM implementation was conducted at four top universities in Indonesia based on the ranking of the Indonesian Ministry of Research, Technology and Higher Education 2016, viz., ITB, UGM, UI and IPB. Primary data were obtained from the library of ITB, UGM, UI, and IPB and from 510 academicians of IPB, while secondary data was obtained by content analysis. The result showed that the top four universities in Indonesia have had the basic infrastructure for KM implementation; their management have been actively participating in the promotion of KM initiatives by articulating KM strategy and providing budgetary allocations and rewards system. Several pilot projects were undertaken to develop KM application into a higher level. The utilisation of KM application has not been optimal; knowledge sharing has not yet become a culture. The KM maturity implementation in the library of ITB, UGM, UI and IPB is at the third level. The result of the measurement of interoperability maturity level of seven IPB academic service applications just on the average reaches third level and is still in the stage of data integration. The KM implementation strategies that were recommended to improve the academic services at IPB, among other things, the reinforcement of the role of chief knowledge officer, the promotion of knowledge sharing culture with the knowledge repository optimisation, the formation of a community of practices, the development of knowledge portal, the optimisation of e-learning system and the improvement of rewards system.

Keywords: Academic service; higher education; knowledge management; maturity level (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (1)

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DOI: 10.1142/S0219649217500320

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