The Role of Mobile Applications in Jordanian Public-Sector e-Government Services: Empirical Study in Jordanian Income and Sales Tax Department

Sahem Nawafleh ()
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Sahem Nawafleh: Public Administration Department, Yarmouk University, Jordan

Journal of Information & Knowledge Management (JIKM), 2018, vol. 17, issue 01, 1-17

Abstract: From utilising the mobile applications to lessen the price and durations by abolition of displays of procedures and systems of governments, e-Government intends to deliver services to the private and public segments of the country’s communities through the use of mobile applications. Across the globe, every country, but particularly developing countries, is in search of the application and dispersal of e-Government services. This research study will specifically assess the effect of mobile applications have on e-Government services application in Jordan. The debate as to whether mobile applications trigger addiction within the public segment in Jordan will be closely investigated and analysed in this research study. A collaboration of data gathered from a random selection of the population of the Income and Sales Tax Department staff (n=220) exposes the fact that both the females and males from the random sample are likely to be using mobile applications for numerous hours each day. With this considered, the study also reveals that mobile applications have a substantial influence on the accomplishment of e-Government application within the public segment in Jordan.

Keywords: Mobile applications; user friendly; e-Government; customer satisfaction (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (1)

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DOI: 10.1142/S021964921850003X

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