Knowledge Management Systems and Work Improvements: The Moderating Effects of Work Characteristics

Leif Jarle Gressgård () and Torstein Nesheim ()
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Leif Jarle Gressgård: NORCE Norwegian Research Centre, Nygårdsgaten 112, N-5008 Bergen, Norway
Torstein Nesheim: Centre for Applied Research at NHH, Helleveien 30, N-5045 Bergen, Norway

Journal of Information & Knowledge Management (JIKM), 2018, vol. 17, issue 04, 1-18

Abstract: Knowledge is regarded as an important source of competitive advantage in modern organisations, and the use of knowledge exchange systems to facilitate the storage, transfer, and reuse of existing knowledge has become common. Solutions beyond the technology are, however, important for the efficiency of such systems, and thus their ability to improve work performance. Based on the survey data collected from a large petroleum operator company and eight of its main contractors, this paper examines how work characteristics and job design affect the extent to which the use of knowledge exchange systems leads to work performance improvements. We find that behaviour formalisation, work autonomy, and changing/new work demands are significant moderators of this relationship. The study contributes to the theory and practice of knowledge management in general, and the use of knowledge exchange systems specifically.

Keywords: Knowledge management; knowledge exchange systems; work characteristics; job design (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1142/S0219649218500429

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