The Impact of ERP System on Academic Performance: A Case Study Approach

Ahmad Saleh Shatat ()
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Ahmad Saleh Shatat: College of Administrative Sciences, Applied Science University, Bahrain

Journal of Information & Knowledge Management (JIKM), 2019, vol. 18, issue 02, 1-18

Abstract: Enterprise Resource Planning (ERP) system is a very powerful solution to many academic and non-academic institutions in case it has been implemented and used effectively. Otherwise, the system will interrupt several business processes. This research paper investigates the impact of ERP system on academic performance at Sohar University. A survey questionnaire is distributed to several academic stakeholders to investigate the impact of ERP system on academic performance within the University context. A total of 110 questionnaires was received from the key academic stakeholders to examine the relationship between the three core ERP modules i.e. the students’ information module, the financial module, and human resource module. The research outcomes indicate that there is a relationship between the three modules and the academic performance. However, only students’ information module and financial management module demonstrate a significant impact on academic performance, though the human resource module shows no impact on the academic performance at Sohar University. This study is a single case study approach, which might limit the findings to be generalized on other education institutes, but it gives a chance to other researchers to do multiple case studies in other Universities in the region.

Keywords: ERP system; academic performance; higher education; Sohar University (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1142/S0219649219500187

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