The Impact of Cultural Intelligence on Organisational Performance: Applied Study in Sample of Jordanian Pharmaceutical Companies

Najm Abood Najm () and Aya Y. Zaghari ()
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Najm Abood Najm: Al-Zaytoonah University of Jordan, Amman, Jordan
Aya Y. Zaghari: Al-Zaytoonah University of Jordan, Amman, Jordan

Journal of Information & Knowledge Management (JIKM), 2020, vol. 19, issue 02, 1-24

Abstract: The aim of this study is to determine the impact of cultural intelligence in its four dimensions (metacognitive, cognitive, motivational and behavioural) on organisational performance based on three criteria: productivity, profitability and market share in Jordanian pharmaceutical companies. The study is sought to provide a broad review of the literature of cultural intelligence and administrative practices in the field of business administration and research in different parts. The results of the study confirmed that there is an impact of three dimensions of cultural intelligence (metacognitive, cognitive, behavioural) on organisational performance (productivity, profitability, market share), while the motivational dimension has no impact on all three performance criteria in Jordanian pharmaceutical companies.

Keywords: Culture diversity; cultural intelligence; organisational performance (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1142/S0219649220500100

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