Role of Knowledge Infrastructure Capabilities in Product/Service Innovation

Taghrid Suifan (), Salah Alhyari and Ramiz Qandah ()
Additional contact information
Taghrid Suifan: Department of Business Management, The University of Jordan, Amman 11942, Jordan
Salah Alhyari: Department of Business Management, The University of Jordan, Amman 11942, Jordan
Ramiz Qandah: Department of Business Management, The University of Jordan, Amman 11942, Jordan

Journal of Information & Knowledge Management (JIKM), 2021, vol. 20, issue 02, 1-24

Abstract: This research explores the direct and indirect effects of knowledge infrastructure capabilities in creating product/service innovation in small entrepreneurial companies in Jordan. The mediating effects of knowledge-based dynamic capabilities and moderating role of innovation culture and emotional intelligence are also investigated. To this end, questionnaire surveys were developed and administered to employees and managers of 29 small entrepreneurial companies, resulting in 202 respondents. Validation and reliability analyses were performed followed by structural equation modelling for hypotheses testing. The results demonstrated the positive direct effect of knowledge infrastructure capabilities on creating product/service innovation. The indirect effect was confirmed as knowledge-based dynamic capabilities partially mediated the link between knowledge infrastructure capabilities and product/service innovation, and this relationship was moderated by innovation culture and emotional intelligence. This research highlights that the innovation culture and emotional intelligence encourage and sustain employee actions. This moderating influence can help better understand the complex nature of product/service innovation. Moreover, the variables used in this study have been thoroughly examined in developed countries, application of this model is deemed appropriate in developing countries such as Jordan to provide empirical evidence from a non-Western perspective.

Keywords: Product/service innovation; innovation culture; knowledge infrastructure capabilities; knowledge dynamic capabilities; product/service innovations; entrepreneurship (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649221500234
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:20:y:2021:i:02:n:s0219649221500234

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219649221500234

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().