The Use of the Telegram Application as an Information-Sharing Tool

Suha AlAwadhi () and Maryam Dashti ()
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Suha AlAwadhi: Department of Information Studies, College of Social Sciences, Kuwait University, P.O. Box 68168, Kaifan 71962, Kuwait
Maryam Dashti: Al-Sabahiya Intermediate School for Girls, Ministry of Education, Kuwait

Journal of Information & Knowledge Management (JIKM), 2021, vol. 20, issue 02, 1-21

Abstract: This study explored the use and acceptance by sixth-grade Kuwaiti English language teachers of the Telegram application as an information source and a knowledge-sharing tool that enables users to easily find, store and share useful learning information and enhances their teaching–learning practices. A mixed method approach was employed that included data triangulation: observation, a survey and a focus group to empirically reveal the results. The findings revealed that Telegram application was an effective source of textual and non-textual information as well as an information-sharing tool that saved time, effort and costs and overcame time and place limitations. Telegram’s various information sets allowed for the generation of innovative ideas, which improved the effectiveness of the teaching methods and accelerated language learning. The results of this study can assist information specialists to work collaboratively with teachers to plan and design information content for Telegram to support schools’ curriculum, complement teaching practices and develop learner’s information literacy skills.

Keywords: Information sharing; information retrieval; user satisfaction; Telegram; information literacy skills; education; social media; English (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1142/S0219649221500246

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