The Effect of Organisational Learning Capability on Individual Performance through the Use of Enterprise Resource Planning and User Satisfaction

Alireza Hedayati, Mohammad Khalilzadeh and Arman Bahari
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Alireza Hedayati: Institute of Management and Planning, Tehran, Iran
Mohammad Khalilzadeh: #x2020;CENTRUM Católica Graduate Business School, Lima, Peru‡Pontificia Universidad Católica del Perú, Lima, Peru
Arman Bahari: #xA7;Faculty of Industry and Mining, University of Sistan and Baluchestan, Zahedan, Iran

Journal of Information & Knowledge Management (JIKM), 2021, vol. 20, issue 02, 1-18

Abstract: Given the global competition between organisations to deliver products and services, the need for integrated information is felt. Enterprise Resource Planning (ERP) system is one of the important technology tools which play an important role in the integration of information in the organisation and is a prerequisite for joining the global market. This study aims to experimentally test a framework for identifying the relationship between organisational learning capability, using an organisational resource planning system, end-user satisfaction and individual performance. The results can be used to adopt human resource policies in the organisation. Smart PLS 2 software is also used for data analysis as well as the structural equation modelling. The results show that organisational learning ability through user satisfaction and the use of organisational resource planning system affects the individual performance.

Keywords: The Enterprise Resource Planning system; organisational learning capability; user satisfaction; individual performance (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1142/S021964922150026X

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