Cloud-Based ERP Systems Implementation: Major Challenges and Critical Success Factors

Ahmad Saleh Shatat () and Abdallah Saleh Shatat ()
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Ahmad Saleh Shatat: Department of Management Information Systems, College of Administrative Sciences, Applied Science University, Building 166, Road 23, Block 623, East Al-Ekir, Bahrain
Abdallah Saleh Shatat: Department of Management Information Systems, College of Administrative Sciences, Applied Science University, Building 166, Road 23, Block 623, East Al-Ekir, Bahrain

Journal of Information & Knowledge Management (JIKM), 2021, vol. 20, issue 03, 1-31

Abstract: Cloud-based ERP systems are substantially expanding, which is expected shortly to demonstrate a significant impact on the current business model. Identifying the Critical Success Factors (CSFs) and the major challenges of the cloud-based ERP systems implementation will pave the pathway for prospective clients to adopt cloud ERP systems and take advantage of this novel IT-based cloud revolution. This research identifies the top 10 CSFs that contribute to delivering a successful cloud-based ERP systems implementation. A survey instrument was distributed to 70 enterprises using cloud-based ERP systems. The research outcomes indicate a positive and significant relationship between eight CSFs and the cloud-based ERP systems implementation. However, only two factors demonstrate a positive but not significant correlation. Overall, the results of this study show a notable impact of the CSFs on the cloud ERP systems implementation.

Keywords: Cloud-based ERP systems; Critical Success Factors; challenges; implementation (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1142/S0219649221500349

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