Digital Skill Transformation and Knowledge Management Challenge in a Global IT Service Firm: An Empirical Study

Bijoy Talukder ()
Additional contact information
Bijoy Talukder: Delivery Partner, Tata Consultancy Services Limited, Gitanjali Park, IT/ITES SEZ, IT Plot No. IIF/3, Action Area-II, New Town, Rajarhat, Kolkata 700156, India

Journal of Information & Knowledge Management (JIKM), 2023, vol. 22, issue 04, 1-32

Abstract: This paper aims to discover key performance indicators (KPIs) influencing digital skill transformation in global IT service firms, reveal its unique features, and assert the effect of these KPIs on firms’ digital skill transformation and knowledge management initiatives. This research is mainly based on primary data. The researcher started data collection by conducting a Focused Group Discussion (FGD) with subject matter experts (SMEs), followed by in-depth personal interviews with the key organisational individuals. Then, a primary survey is carried out using a qualitative questionnaire across all the existing employees of the largest business unit of a global IT service firm. Findings suggest that Total IT Experience (EXP), Reading Time (RT), Effective Mentoring (EM), and Training Effectiveness (TE) primarily impact employees’ digital skill transformation. Besides, the technical capability and understanding of existing employees’ supervisors or managers directly correlate with the project environment, which in turn impact employees’ effectiveness during their digital skill transformation journey.

Keywords: Digital technologies; knowledge management; knowledge industry; organisational learning; workforce development (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649222500903
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:22:y:2023:i:04:n:s0219649222500903

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219649222500903

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().