Identify and Prioritize the Challenges of Customer Knowledge in Successful Project Management: An Agile Project Management Approach

Mostafa Jafari, Mohammadreza Zahedi () and Shayan Naghdi Khanachah ()
Additional contact information
Mostafa Jafari: Department of Industrial Engineering, Iran University of Science & Technology, Tehran, Iran
Mohammadreza Zahedi: ��Department of Management and Industrial Engineering, Malek-Ashtar University of Technology, Tehran, Iran
Shayan Naghdi Khanachah: Department of Industrial Engineering, Iran University of Science & Technology, Tehran, Iran

Journal of Information & Knowledge Management (JIKM), 2024, vol. 23, issue 02, 1-22

Abstract: The main advantage of Agile Project Management (APM) lies in its ability to investigate and resolve issues that arise during the project period, making timely adjustments to save resources and deliver successful projects on time and at a lower cost. Customers play a crucial role in determining many of these changes, highlighting their special involvement in managing projects using an agile approach. This paper prioritizes the factors influencing challenges related to customer knowledge in APM, initially identifying three categories: individual, organizational, and technological factors. Expert opinions from the software development industry verified these factors, while the DANP method explored their causal relationships and importance. The analysis revealed organizational factors’ impact on the other two categories, with individual factors ranking highest, followed by technological factors. Notable challenges related to customer knowledge include lack of time for knowledge sharing, reluctance to adopt information technology systems, ineffective communication between knowledge-holders and seekers, inadequate training on new technology, and a lack of awareness regarding knowledge benefits for project partners. These findings are presented as suggestions to project teams for effectively managing agile projects and addressing customer knowledge challenges. By implementing these recommendations, projects can achieve greater efficiency and success.

Keywords: Project management; knowledge management; agility; customer knowledge; DANP (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649223500600
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:23:y:2024:i:02:n:s0219649223500600

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219649223500600

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().