Model upravljanja informacijama i znanjem u svrhu razvoja novog proizvoda banke

Natalia Tutek (), Mirko Palić () and Emanuel Tutek ()
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Natalia Tutek: Visoko učilište Effectus – visoka škola za fi nancije i pravo, Zagreb, Hrvatska
Mirko Palić: Ekonomski fakultet, Sveučilište u Zagrebu, Hrvatska
Emanuel Tutek: Horwath HTL Croatia, Zagreb, Hrvatska

Poslovna izvrsnost/Business Excellence, 2018, vol. 12, issue 1, 91-112

Abstract: Successful information and knowledge management is extremely important for every organization, and the focus in this paper will be on the marketing role. Financial institutions that wish to continue operating successfully in such a competitive environment have to invest all their eff orts in an important and difficult task, to successfully manage knowledge and information. Furthermore, companies build in an increasing quantity of knowledge about their consumers into quality products, which adds to its final value. In order for a financial institution to acquire knowledge about consumers, they are required to collect as much data about them, and conduct market research, use and manage all the collected data in order to make the right decision. This paper demonstrates a model to explain the role and importance of organized information as a precondition for the successful realization of marketing strategies and market competitiveness.

Keywords: information management; knowledge management; marketing financial institutions; new product development; bank marketing (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:zag:busexc:v:12:y:2018:i:1:p:91-112

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