Measuring User Satisfaction with Respect to Websites

Dimitrios Maditinos Nikolaos Mitsinis Dominiki Sotiriadou
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Dimitrios Maditinos Nikolaos Mitsinis Dominiki Sotiriadou: Technological Educational Institute of Kavala, Kavala, Greece

Zagreb International Review of Economics and Business, 2008, vol. 11, issue Special Conference Issue, 81-97

Abstract: The aim of this research is two-fold. Firstly, to examine the dimensionality of the satisfaction construct reviewing the related literature on user satisfaction with respect to websites and identifying different website attributes which contribute to the satisfaction’s formation. Secondly, to develop and validate a reliable instrument for measuring users’ satisfaction as well as highlight the disadvantages of conventional econometric methods when they are used in order to find out the relationships between satisfaction and its antecedents.

Date: 2008
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