Performance Measurement Model – Developing and Testing a Measurement Model Based on the Simplifi ed Balanced Scorecard Method

Muamer Bezdrob Mirha Bičo Ćar
Additional contact information
Muamer Bezdrob Mirha Bičo Ćar: PING d.o.o. Sarajevo, BiH School of Economics and Business Sarajevo, BiH

Zagreb International Review of Economics and Business, 2012, vol. 15, issue Special Conference Issue, 79-98

Abstract: The purpose of this research is to design and test a performance measurement model that is based on the balanced scorecard method, which would be simple enough to be easily implemented and used by a large number of companies. Along with a thorough literature review, all necessary hypotheses that make up a basis for theoretical model were formulated. Consequently, the corresponding model was specifi ed. For the purpose of model testing we used the data from companies’ balance reports. The fi nal dataset includes 363 companies from the F B&H. Research results show that the fi nancial activities the companies undertake have a direct and positive effect on the business processes and an indirect and positive effect on the business performance. In addition, well-run business processes have a direct and positive effect on the business performance. The main implication of this research is that the designed model could facilitate the process of performance measurement. Our results show that, if appropriately processed, the data contained in the obligatory companies’ documents provide a balanced picture of company’s performance. This research contributes to the body of knowledge related to the performance measurement methods by designing measurement scales and types that could be used in future research.

Keywords: Performance measurement; Balanced Scorecard; Model; SEM (search for similar items in EconPapers)
JEL-codes: L25 (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.efzg.hr/default.aspx?id=17771 (text/html)
Abstract only available on-line

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:zag:zirebs:v:13:y:2010:i:sci:p:79-98

Ordering information: This journal article can be ordered from
Zagreb International Review of Economics and Business, Faculty of Economics and Business, Trg J. F. Kennedy 6, 10000 Zagreb, Croatia.
http://www.efzg.hr/default.aspx?id=6045

Access Statistics for this article

Zagreb International Review of Economics and Business is currently edited by Soumitra Sharma

More articles in Zagreb International Review of Economics and Business from Faculty of Economics and Business, University of Zagreb Contact information at EDIRC.
Bibliographic data for series maintained by Jurica Šimurina ( this e-mail address is bad, please contact ).