FEATURS ON PACIENT SATISFACTION

Daniel Boldureanu (), Teodor Paduraru and Gabriela Boldureanu ()
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Daniel Boldureanu: “Gr.T. Popa” University of Medicine and Pharmacy,Iasi, Romania
Gabriela Boldureanu: Petre Andrei University of Iasi, Faculty of Economics, 13 Grigore Ghica Voda Street, 700469, Iasi, Romania

THE YEARBOOK OF THE "GH. ZANE" INSTITUTE OF ECONOMIC RESEARCHES, 2011, vol. 20, issue 2, 150-154

Abstract: Satisfaction depends on the perceived performance of the product and the buyer's expectations. Patients’ satisfaction is the trust built between doctor and patient and is perceived by the patient as a demonstration of skills in the field of health care provider. The concept of patients’ satisfaction involves a series of limitations, especially in that the patients’ satisfaction is subjective, taking less than concrete results. Thus appear the concept of patient dissatisfaction and dissatisfaction sources differ on the national and global levels

Keywords: Patients’ satisfaction; patient dissatisfaction; limitations (search for similar items in EconPapers)
Date: 2011
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