Empowerment from a "student as customer" perspective: Literature review and development of a framework in the context of higher education
Holger Schmidt and
Carsten Baumgarth
PraxisWISSEN Marketing: German Journal of Marketing, 2017, vol. 2, issue 01/2017, 87-104
Abstract:
Following an intense literature research, and including results from a qualitative study with 24 graduate and post-graduate students from 14 different universities, this paper systematically discusses the topic of student empowerment within the context of higher education. The underlying perspective is that of students as customers. The article presents a simple and robust framework, which includes eight antecedents of student empowerment, the construct itself and potential outcomes for students, lecturers and institutions, and concludes with a proposal for further research within at least four distinctive areas.
Keywords: Empowerment; co-creation; student empowerment; antecedents; outcomes; higher education (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations:
Downloads: (external link)
https://www.econstor.eu/bitstream/10419/261125/1/a ... 01-2017-s087-104.pdf (application/pdf)
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:zbw:afmpwm:261125
DOI: 10.15459/95451.14
Access Statistics for this article
PraxisWISSEN Marketing: German Journal of Marketing is currently edited by Andrea Rumler, Andrea Bookhagen
More articles in PraxisWISSEN Marketing: German Journal of Marketing from AfM – Arbeitsgemeinschaft für Marketing
Bibliographic data for series maintained by ZBW - Leibniz Information Centre for Economics ().