Associating User’s Psychology Into Quality Of Service: An Example of Web Adaptation Services

Mohd. Farhan Md. Fuzzee (), Juliana Mohamed (), Azizul Azhar Ramli (), Shahreen Kasim (), Hairulnizam Mahdin (), Mohd Norasri Ismai (), Azizan Ismail and Mohd Hanif Jofri ()
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Mohd. Farhan Md. Fuzzee: Faculty of Computer Science and Information Technology Universiti Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat,Johor, Malaysia
Juliana Mohamed: Faculty of Computer Science and Information Technology Universiti Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat,Johor, Malaysia
Azizul Azhar Ramli: Faculty of Computer Science and Information Technology Universiti Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat,Johor, Malaysia
Shahreen Kasim: Faculty of Computer Science and Information Technology Universiti Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat,Johor, Malaysia
Hairulnizam Mahdin: Faculty of Computer Science and Information Technology Universiti Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat,Johor, Malaysia
Mohd Norasri Ismai: Faculty of Computer Science and Information Technology Universiti Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat,Johor, Malaysia
Azizan Ismail: Faculty of Computer Science and Information Technology Universiti Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat,Johor, Malaysia
Mohd Hanif Jofri: Faculty of Computer Science and Information Technology Universiti Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat,Johor, Malaysia

Acta Informatica Malaysia (AIM), 2017, vol. 1, issue 1, 29-31

Abstract: Content adaptation is a potential solution for tailoring multimedia web content according to the users’ preferences and heterogeneous devices’ constraints. Content adaptation can be done as third party service over the Internet. Users may pay for the service thus demand quality. The quality should include the human psychological factors. One of these factors is the maximum time a user can wait for the output to be displayed. Thus, response time is one of the qualities of service (QoS) to be considered in assessing the deliverability of content adaptation services. However, the advertised response time may not be deliverable accordingly during the actual service execution due to heavy load. Practically, the service provider should able to determine a current deliverable response time before the service level agreement (SLA) is settled with the users. In this paper, we propose a strategy for service providers to evaluate incoming requests and capable of offering the new response time. The proposed strategy takes into account the current server load and enables a mechanism for the user to evaluate whether the new response time can be accepted or not. We analyzed the performance of the proposed strategy in terms of SLA settlement under various conditions. The results indicate that the proposed strategy performs well.

Keywords: Quality of service; Web adaptation service; User psychology (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:zib:zbnaim:v:1:y:2017:i:1:p:29-31

DOI: 10.26480/aim.01.2017.29.31

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