Evaluation On Online Learning Resources Based On Customer Satisfaction

Victor Wong ()
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Victor Wong: Faculty of Computing & Informatics, University Malaysia Sabah, Kota Kinabalu, Sabah, Malaysia

Acta Informatica Malaysia (AIM), 2020, vol. 4, issue 2, 26-29

Abstract: In recent years, lifelong education has become widespread in the public, contributing to explosive development of modern distance education. Meanwhile, distance learners have gradually had more and higher demands for online learning resources. Despite abundant online learning resources at present, their overall quality is relatively low and they can hardly satisfy learners’ learning demands. Based on customer satisfaction, the essay establishes evaluation indexes about online learning resources based on customer satisfaction, improves its development and proposes suggestions for improvement, which is of great theoretical and practical significance.

Keywords: customer satisfaction; online learning resources; evaluation indexes (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:zib:zbnaim:v:4:y:2020:i:2:p:26-29

DOI: 10.26480/aim.02.2020.26.29

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