The evolution of call centres and the implications for service quality and workforce management in Mexico

Alfredo Hualde and Jordy Micheli

in Coediciones from Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL)

Date: 2016 Written 2016
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Persistent link: https://EconPapers.repec.org/RePEc:ecr:col013:43205

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