Measuring and Improving Productivity in Services

Faridah Djellal () and Faïz Gallouj

in Books from Edward Elgar Publishing

Abstract: The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

Keywords: Economics and Finance (search for similar items in EconPapers)
JEL-codes: L8 (search for similar items in EconPapers)
Date: 2008
ISBN: 9781847202697
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Citations: View citations in EconPapers (58)

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Chapters in this book:

Ch 1 A Key Notion in Economic Analysis: Definitions, Measurements, Issues and Controversies

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Ch 2 The Service Challenge

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Ch 3 Public Services: A New Challenge

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Ch 4 Internal Steering, Planning and Design Departments in Public Organizations: The Ultimate Test

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Ch 5 The Traditional Factors Influencing Productivity

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Ch 6 Productivity Factors in Services

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Ch 7 Productivity Factors in Public Services

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Persistent link: https://EconPapers.repec.org/RePEc:elg:eebook:12734

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