User-based Innovation in Services

Edited by Jon Sundbo and Marja Toivonen

in Books from Edward Elgar Publishing

Abstract: This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation.

Keywords: Business and Management; Economics and Finance; Innovations and Technology (search for similar items in EconPapers)
JEL-codes: L8 (search for similar items in EconPapers)
Date: 2011
ISBN: 9780857931955
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