New perspectives in public service innovation
Giovanni Marin () and
Chapter 9 in A Research Agenda for Service Innovation, 2018, pp 166-186 from Edward Elgar Publishing
This chapter aims to identify the building blocks of a new way of conceptualising and measuring public service innovation. It is suggested that addressing public service innovation implies that a large number of heterogeneous players and of interactions among them is to be considered, hence making it particularly hard to identify a single (or a few) â€˜representative subjectsâ€™ as units of analysis. Abandoning a pure subject-based approach poses important challenges to measurement and statistics. A possible way to tackle such challenges might be that of singling out a manageable variety of public services and of innovation types, including online services. This implies reversing the usual approach: from the identification of subjects as the key unit of observation leading to classify innovative activities correspondingly; to the identification of innovative objects leading to the identification of subjects involved in the generation and diffusion of such innovative objects.
Keywords: Business and Management; Economics and Finance; Innovations and Technology (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:17463_9
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