Frugal innovation in public service delivery: reflections from case studies in Kenya

Elsie Onsongo

Chapter 24 in Handbook on Frugal Innovation, 2023, pp 364-378 from Edward Elgar Publishing

Abstract: This chapter draws insights from the literature and illustrative cases of innovation in public services to discuss how frugal innovation principles apply in public service delivery. The cases describe innovation in public healthcare services, energy generation and distribution, and other support services in Kenya where national or local governments have either unilaterally, or in collaboration with other partners, developed new ways of service delivery. The cases reveal that frugal innovation in public services call for collaboration with other actors, community engagement and experimentation, and often can rely on digitization and frugal business models.

Keywords: Business and Management; Development Studies; Economics and Finance; Innovations and Technology; Sociology and Social Policy; Sustainable Development Goals (search for similar items in EconPapers)
Date: 2023
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