 From control- to trust-based governance and management. Chapter 5 in Rethinking Public Governance, 2023, pp 77-98 from Edward Elgar Publishing Abstract: This chapter aims to explore the current turn to trust-based governance and management. It begins with a review of the schism inherent to the public governance orthodoxy and its attempt to combine centralized control with professional autonomy. It then considers how New Public Management (NPM) added a new layer of control to the rule-based bureaucratic compliance mechanisms by introducing an elaborate system of performance management and managerial control intended to prevent opportunistic behavior on the part of the public employees. Against this control-fixated governance legacy, the idea and potential of trust-based governance and management is revisited and linked to new theoretical developments that reject the principal_agent model, which seems to undergird much of the recent efforts to secure frontline compliance. This account prompts a discussion of the positive potential of trust-based governance and management and the scope conditions for realizing this potential. The chapter concludes with a discussion of how to balance control and trust, perhaps superseding the dichotomy altogether. Keywords: Law - Academic; Politics and Public Policy (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:19399_5 Ordering information: This item can be ordered from Access Statistics for this chapter More chapters in Chapters from Edward Elgar Publishing |
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