Local public transport

Giovanni Fraquelli

Chapter 6 in Benchmarking and Regulation in Transport, 2021, pp 91-116 from Edward Elgar Publishing

Abstract: The chapter provides a literature review on benchmarking of efficiency and quality in local public transport services. The first part of the chapter describes efficiency benchmarking. Two different approaches prevail: the first one focuses on technical and economic aspects (supply-oriented measures), whereas the second one concentrates on travelers’ key interests and on engineering aspects of the service (operational performance). The assessment of economies of scale and scope gives evidence about the optimal dimension and structure of the local transport network. The second part of the chapter deals with quality benchmarking. The quality performance measures, the main quality-related attributes and, in particular, passenger satisfaction, are examined with numerous indicators based on statistical methodologies or econometric models. External benchmarking is a useful tool but a continuous improvement process inside the firm remains key. Hence, the chapter concludes with a section on the management of quality by means of a self-assessment of internal quality performance.

Keywords: Economics and Finance; Law - Academic; Urban and Regional Studies (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.elgaronline.com/view/edcoll/9781800374331/9781800374331.00016.xml (application/pdf)
Our link check indicates that this URL is bad, the error code is: 503 Service Temporarily Unavailable

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:20130_6

Ordering information: This item can be ordered from
http://www.e-elgar.com

Access Statistics for this chapter

More chapters in Chapters from Edward Elgar Publishing
Bibliographic data for series maintained by Darrel McCalla ().