Danske Bank by Plesner

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Chapter 2 in Investigation Reports, 2021, pp 27-37 from Edward Elgar Publishing

Abstract: This case study is concerned with the Danske Bank’s practice of collecting outdated and excessive debt from customers. Convenience themes for the bank included corporate possibilities for illegitimate financial gain, chaos to conceal misconduct in the organizational setting, and justification of innocence. The scandal was investigated by Danish law firm Plesner, who conducted a problem-oriented investigation at level two in the maturity model. Examiners admitted their reluctance and probable lack of competence in computer programming. They looked at the consequences of wrong computer code, but they did not look at errors in computer code. For trained information technology professionals, computer code is organized as algorithms where certain rules are implemented.

Keywords: Business and Management; Economics and Finance; Environment (search for similar items in EconPapers)
Date: 2021
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