The computer says no: how automated decision systems affect workers’ role perceptions in socio-technical systems

Sabine T. Koeszegi, Setareh Zafari and Reinhard Grabler

Chapter 2 in Handbook of Artificial Intelligence at Work, 2024, pp 16-31 from Edward Elgar Publishing

Abstract: The delegation of decision tasks to automated decision systems (ADS) is accompanied by the assignment and attribution of agency to artificial agents. In the context of social interaction, this affects the perceptions of social roles and associated expectations of human and artificial agents, which may lead to the diffusion of accountability, over-trust in ADS, and reduced autonomy and self-efficacy of the human actor. This chapter discusses the implications of a paradigmatic change in work settings and addresses issues related to socio-technical systems. We propose measures for how these issues can be addressed appropriately.

Keywords: Business and Management; Economics and Finance; Innovations and Technology; Politics and Public Policy Sociology and Social Policy (search for similar items in EconPapers)
Date: 2024
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