Digital platforms in a hotel's performance measurement and management: a sociomateriality perspective

Sung Hwan Chai

Chapter 12 in Research Handbook on Accounting and Information Systems, 2024, pp 194-208 from Edward Elgar Publishing

Abstract: This chapter looks at how TripAdvisor interacts with hotel performance measurement and management practices. The primary data is collected from a case study of a luxury hotel resort located in Vietnam. The chapter examines the relationship between TripAdvisor and performance measurement and management through a sociomateriality perspective. Despite the resistance and distrust from different groups of users in the case organisation, for example, service employees, and the senior management team, we identified that user-generated information from TripAdvisor was integrated into existing PMM practice, giving rise to alternative ways of interacting with the guests.

Keywords: Business and Management; Economics and Finance; Innovations and Technology (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.elgaronline.com/doi/10.4337/9781802200621.00023 (application/pdf)
Our link check indicates that this URL is bad, the error code is: 503 Service Temporarily Unavailable

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:20914_12

Ordering information: This item can be ordered from
http://www.e-elgar.com

Access Statistics for this chapter

More chapters in Chapters from Edward Elgar Publishing
Bibliographic data for series maintained by Darrel McCalla ().