Digitalised management, control and resistance in platform work: a labour process analysis

Simon Joyce and Mark Stuart

Chapter 7 in Work and Labour Relations in Global Platform Capitalism, 2021, pp 158-184 from Edward Elgar Publishing

Abstract: To date, an over-emphasis of control in platform work research has led to platform worker resistance being correspondingly downplayed and under-theorised. This chapter aims to redress the balance. Through an application of labour process theory, we demonstrate that patterns of platform worker resistance are linked to particular platform management methods of control. Theoretically, we argue that the control-resistance dynamic within capitalist labour processes means that specific management control measures are likely to generate corresponding patterns of worker resistance. Empirically, we show how patterns of platform worker resistance are driven and shaped in response to particular aspects of platform control methods. Consequently, labour process theory provides an explanation for the nature and dynamics of platform worker resistance, as well as its scale and persistence.

Keywords: Business and Management; Economics and Finance; Politics and Public Policy Sociology and Social Policy (search for similar items in EconPapers)
Date: 2021
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