How disruptive businesses trigger conflicts with incumbents: the case of ridesharing in Brussels

Michaël Distelmans and Llse Scheerlinck

Chapter 13 in Handbook of Research on Entrepreneurship and Conflict, 2024, pp 226-236 from Edward Elgar Publishing

Abstract: The advent of sharing platform entrepreneurs has provoked fierce resistance from traditional incumbents, due to divergent goals that they pursue in terms of legitimacy. Theoretical aspects of institutional work and regulatory voids offer a background for understanding how conflicts arise between disruptive and traditional entrepreneurs. This study investigates the case of conflict emergence in Brussels ridesharing, since Uber’s arrival in 2014. Based on an analysis of press texts, we find a conflictive and divided market of ridesharing, fuelled by non-market and market tactics. We also find that legislation has changed rather slowly in Uber’s favour, due to strikes, protests and legal complaints initiated by taxi companies. While conflicts indicate a tense relationship between both actors, they are also a signal that policy makers should be more pro-active in regulating innovative business contexts.

Keywords: Business and Management; Economics and Finance; Politics and Public Policy General Academic Interest (search for similar items in EconPapers)
Date: 2024
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