Digital technological capability framework for financial service providers in emerging economies: the case of South Africa

Michael Makgale Modiba and Raymond Mompoloki Kekwaletswe

Chapter 8 in Building Digital Technological Capabilities, 2025, pp 218-252 from Edward Elgar Publishing

Abstract: With financial institutions now providing services electronically through varied digital business platforms and the advent of digital government becoming increasingly relevant as a new mode of service and operations of the emerging economies, this chapter foregrounds the need for a sound digital technology capability as the prerequisite for successful digital transformation in financial service providers. The current literature is loaded with examples of the said prerequisites. However, so far there have beeninadequate empirical studies on the extent to which digital technology capability as the prerequisite is known, in the context of South African financial service providers. The chapter uses IS capability model and the Technological, organizational, and environmental framework as lenses todeeply understand what and how South African financial service providers experience the digital transformation. SouthAfrica is seen as an emerging economy. The problem is that digitaltechnology capability is normally discussed in general and not specific toemerging economy context. The chapter suggests that financial serviceproviders in emerging economies are either enabled or inhibited by existing digital technology capabilities. To this point, the chapter argues that technology capabilities ought to manifest cognizant of the Financial service provider's technological, organizational, and environmental contexts. Subsequently this chapter conceptualizes a context sensitive framework.

Keywords: Capability; Digital technology; Digital transformation; Emerging economies; Financial service provider; South Africa (search for similar items in EconPapers)
Date: 2025
ISBN: 9781803922355
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.elgaronline.com/doi/10.4337/9781803922362.00014 (application/pdf)
Our link check indicates that this URL is bad, the error code is: 403 Forbidden

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:21522_9

Ordering information: This item can be ordered from
http://www.e-elgar.com

Access Statistics for this chapter

More chapters in Chapters from Edward Elgar Publishing
Bibliographic data for series maintained by Jack Sweeney ().