Mobile banking usage behavior

Andrews Agya Yalley and Rebecca Dei Mensah

Chapter 10 in A Research Agenda for Consumer Financial Behavior, 2023, pp 131-144 from Edward Elgar Publishing

Abstract: The quest for financial inclusivity and a digitalized and cashless society is dependent on the successful adoption of financial technologies, particularly mobile banking. This chapter explores and integrates several theoretical models from a cross-cultural perspective in identifying the factors influencing behavioral intention towards mobile banking and its subsequent behavioral responses. Research papers from developing and developed countries published between 2005 and 2022 were gathered from four digital libraries and synthesized using an integrative theoretical literature review methodology. From the findings, mobile banking behavioral intention is influenced by perceived ease of use, perceived usefulness, social influence, perceived behavioral control, perceived trust, attitude, and perceived risk. Also, behavioral intention influences actual behavior which subsequently influences customer satisfaction. Future research should explore the robustness of the proposed model in other Fintech services as well as in different cultures.

Keywords: Business and Management; Economics and Finance (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.elgaronline.com/view/edcoll/9781803922652/9781803922652.00018.xml (application/pdf)
Our link check indicates that this URL is bad, the error code is: 404 Not Found

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:21534_10

Ordering information: This item can be ordered from
http://www.e-elgar.com

Access Statistics for this chapter

More chapters in Chapters from Edward Elgar Publishing
Bibliographic data for series maintained by Darrel McCalla ().