Human judgment in the age of automated decision-making systems

Dina Koutsikouri, Lena Hylving, Jonna Bornemark and Susanne Lindberg

Chapter 8 in Research Handbook on Artificial Intelligence and Decision Making in Organizations, 2024, pp 144-159 from Edward Elgar Publishing

Abstract: Our aim for this chapter is to unpack human judgment in relation to artificial intelligence (AI). Understanding human judgment matters not only for its central place in decision-making, but also because it signifies capacities that artificial intelligence does not (yet) possess. AI and algorithms are often seen as opaque; it is not possible to know what they do and don’t do, but the same can be argued for human judgment; how do humans arrive at decisions and what does that entail? As our relations with AI intensify, questions about what it means to be human arise again and again. In that spirit, we take as our focus to elaborate on the components of human judgment to explain their characteristics and complementary strengths to automated decision-making. By scrutinizing judgment, we develop insights about the role of human knowledge in automated decision-making systems and why judgment cannot be fully automated.

Keywords: Business and Management; Innovations and Technology (search for similar items in EconPapers)
Date: 2024
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