Co-designing sustainable product–service systems

Yusuke Kishita, Kentaro Watanabe and Koji Kimita

Chapter 16 in Handbook of Service Experience, 2025, pp 217-227 from Edward Elgar Publishing

Abstract: Customer experiences and sustainability are seen as important pillars that constitute customer values. Given the normative nature of sustainability as well as diversified needs of customers, it is important to explicitly involve stakeholders such as customers to reflect their diversified values during the process of product-service systems (PSS) design. In this chapter, we describe a scenario approach to co-designing PSS particularly in sustainability context. With stakeholder participation, two explanatory examples of PSS design are presented: One is socially conscious design for a robot service system and the other is sharing service business design for environmental sustainability.

Keywords: Business and Management; Economics and Finance; Geography (search for similar items in EconPapers)
Date: 2025
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