Service innovation and service design

Taina Mäkijärvi, Tero Montonen and Päivi Eriksson

Chapter 34 in Elgar Encyclopedia of Innovation Management, 2025, pp 129-133 from Edward Elgar Publishing

Abstract: The concepts of service innovation (SI) and service design (SD) are widely used in academic discourse and in various organisational contexts. Rooted in disciplines such as management, marketing, design, social sciences, economics and engineering, SI and SD provide an understanding of how innovation and design can create and transform services, currently emphasising systemic approaches. Despite the potential of SI and SD to address organisational and societal challenges, gaps exist between theoretical ideals and practical implementation. These gaps highlight the need for adaptable frameworks and methodologies suitable for diverse organisational contexts and stress the importance of overcoming institutional complexities for systemic service design and related transformation.

Keywords: Service innovation; Service design; Service systems; Transformation (search for similar items in EconPapers)
Date: 2025
ISBN: 9781035306442
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