Qualified providers of personal finance services

Cherie Stueve and Dinh Van

Chapter 3 in Research Handbook on Personal Finance, 2026, pp 31-54 from Edward Elgar Publishing

Abstract: This chapter explores the complex challenges consumers face when searching for a qualified provider of personal financial services. Consumers have a great responsibility to manage their own financial wellness and security within an ever-expanding marketplace of financial services and providers. The characteristics of types of consumer-provided engagement are described as transactional, relationship, and hybrid models. The definition of a qualified provider is outlined. Then, the broad range of providers, such as individuals, businesses, non-profits, and alternative financial services, is explored within regulatory environments. The role of voluntary designations and accrediting bodies is reviewed, highlighting the varying rigor and standards among credentials. Throughout, the burdens on consumers are emphasized, with the need to understand the mandatory standards of care for different types of providers, evaluate voluntary marks and the rigor of attainment, and assess what is a qualified provider with available research.

Keywords: Fiduciary; Regulation; Standards of care; Help-seeking; Financial planning; Ethics (search for similar items in EconPapers)
Date: 2026
ISBN: 9781035323005
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