Benchmarking public transport

Richard Anderson

A chapter in Elgar Encyclopedia of Transport and Society, 2025, pp 64-65 from Edward Elgar Publishing

Abstract: Over the past 40 years, public transport benchmarking has become a crucial analytical tool and business process for operators, authorities, governments, and regulators. It drives continuous improvement in public transport performance, yielding significant societal and economic benefits. Benchmarking fosters innovation through international comparisons and best practice sharing. Key factors for successful benchmarking include global collaboration, data-driven analysis, and independent expertise. Benchmarking has proven essential in both lean and prosperous times, enhancing finance, safety, environment, processes, growth, and customer service.

Keywords: Benchmarking; Public transport; Transit; Performance analytics; Best practice; Key performance indicators (search for similar items in EconPapers)
Date: 2025
ISBN: 9781035330515
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