Assessing the Impact of Organizational Effectiveness and Efficiency Resulting from MIS Usage in Terms of Customer Satisfaction, Operational Management, and Financial Investment: The Case of JDI Company

Harvey T. Ong

A chapter in The Finance-Innovation Nexus: Implications for Socio-Economic Development, 2024, vol. 34, pp 215-225 from Emerald Group Publishing Limited

Abstract: This study identifies the effectiveness and efficiency resulting from management information system (MIS) use. Organisational effectiveness and efficiency can be assessed by examining customer service, financial management, and operations management. For the case of JDI company, in terms of customer service, MIS has increased the output of the users, which is easily accessed and produced; it delivers reliable output for its users and has a friendly interface, and users have minimal difficulty in using the MIS. In terms of operations management, their MIS can deliver accurate data, and information is easily accessed by its users. Employees can organise their work and time more efficiently, as their idle time is significantly distressed. About financial investment, their MIS also paved the way to create a better understanding regarding the company’s financial data; it has more benefits than costs and has helped in making better decisions.

Keywords: Organisational effectiveness; organisational efficiency; customer satisfaction; operational management; financial investment; management information systems; O11; Q01; Q5 (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eme:isetez:s1571-038620240000034018

DOI: 10.1108/S1571-038620240000034018

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