THE ANALYSIS OF HUMAN CAPITAL CHOSEN COMPONENTS OF THE SERVICE SECTOR EMPLOYEES

Weronika Toszewska-Czerniej ()
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Weronika Toszewska-Czerniej: Sciences of Economics Faculty, Koszalin University of Technology

Chapter 14 in Contemporary Issues and Challenges in Human Resource Management, 2015, pp 151-164 from Faculty of Management and Economics, Gdansk University of Technology

Abstract: The main purpose of the article is to present the results of the evaluation of selected components of human capital of employees of the post offices of the Koszalin region. Assessed elements were isolated based on an analysis of job offers and consultations with senior managers of the company. Evaluation of components made using questionnaires which were sent to all of the 628 employees of the region employed as a postman and an assistant. The study included specific components of human capital of workstations characterized by the widest range of cooperation with the recipient of postal services. The article contains the results of the evaluation components common to the studied positions. The key objective of the analysis of the information is to demonstrate the disparities in the opinion of employees. This can be a basis to take into account employee diversity during creating the human capital management process. Such an approach can help to increase the efficiency of the management process by adapting it to the specific nature of the staff.

Keywords: human capital; postal services; measurement (search for similar items in EconPapers)
JEL-codes: J24 L87 (search for similar items in EconPapers)
Date: 2015
ISBN: 978-83-62197-45-3
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