Integrating Quality and Risk Management in Logistics

Stefanova, Marieta Georgieva

Integrating Quality and Risk Management in Logistics

Edited by Marieta Georgieva Stefanova

Abstract: This book focuses on the integration of quality and risk management in logistics. It examines theoretical and practical guidelines and addresses the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment. Chapters discuss changes in quality and risk management in logistics, research methodologies, and the risks of non-conforming services. The book also includes a Logistics Services Satisfaction Survey. The analyses presented give us a reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.

JEL-codes: M11 (search for similar items in EconPapers)
Date: 2022
ISBN: 978-1-80356-533-0
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Chapters in this book:

Changes in Quality and Risk Management in Logistics: Marieta Georgieva Stefanova
Investigation of the Risks of Non-Conforming Services in Logistics: Failure Mode and Effects Analysis (FMEA): Marieta Georgieva Stefanova
Logistics Services Satisfaction Survey: SERVQUA: Marieta Georgieva Stefanova
Research Methodology for Quality and Risk Management in Logistics: Marieta Georgieva Stefanova

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Persistent link: https://EconPapers.repec.org/RePEc:ito:pbooks:7251

DOI: 10.5772/intechopen.103050

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