Determinants of Satisfaction with the Tourist Destination

Enrique Marinao-Artigas

A chapter in Mobilities, Tourism and Travel Behavior - Contexts and Boundaries from IntechOpen

Abstract: Achieving tourist satisfaction is one of the most important factors in terms of stewardship by the different actors in tourist destinations. Even though there is extensive literature that analyses tourist satisfaction, there is no final consensus regarding which variables influence its creation. This study proposes a model in which satisfaction is a consequence of the functional, hedonic and symbolic benefits. The hedonic benefit is considered a multidimensional construct. At the same time, we suggest that this triad of benefits is a consequence of cognitive perception and affective evaluation. For this study, a non-probability sample of 750 tourists was used, based on quotas distributed proportionally among the main Chilean tourist destinations. Once the psychometric properties of the scales used in the study were verified, a structural equation model was estimated and it was found that satisfaction is a consequence of the functional and hedonic, but not the symbolic benefit. It is confirmed as well that the functional, hedonic and symbolic benefits are a consequence of cognitive perception and affective evaluation.

Keywords: satisfaction; perception; cognition; affection; tourist destination (search for similar items in EconPapers)
JEL-codes: Z32 (search for similar items in EconPapers)
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.intechopen.com/chapters/56679 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:120952

DOI: 10.5772/intechopen.70343

Access Statistics for this chapter

More chapters in Chapters from IntechOpen
Bibliographic data for series maintained by Slobodan Momcilovic ().