Use of IT in ISO 9001 Systems for Better Process Management

Milena Alic

A chapter in Quality Management Systems - a Selective Presentation of Case-studies Showcasing Its Evolution from IntechOpen

Abstract: This book chapter focuses on process management as one of the key requirements of ISO 9001. This research highlights an issue of raising the effectiveness and efficiency of process management in implemented ISO 9001 Quality Management Systems (QMS) by its integration with information technology (IT) support. Performed research reveals this to be an area of further scientific work. This is just a preliminary study to prepare the background for practical implications and further empirical research. The latter research includes literature review, ISO 9001 requirement analysis and a case study on practiced process management in South-East Europe countries as identified from external audit reports. The new standard ISO 9001:2015 is less formal regarding the documentation than the previous ones, while being more focused on effective running and improvement of the company processes. Actually, ISO 9001 requires basic elements and activities of Business Process Management (BPM). However, there are no obstacles to provide the required evidence of the defined, running and improved processes through the business IT support. Indeed, IT support to the ISO 9001 process management is not generally practiced nor encouraged enough.

Keywords: Quality Management System (QMS); ISO 9001; Business Process Management (BPM); information system/IT system; process effectiveness; process efficiency (search for similar items in EconPapers)
JEL-codes: L15 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:128090

DOI: 10.5772/intechopen.71372

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