The Dark Side of Service Leaders

Daniel Shek, Po Chung and Diya Dou

A chapter in Dark Sides of Organizational Behavior and Leadership from IntechOpen

Abstract: The rapid growth of service economies calls for effective service leaders. According to Po Chung (Co-founder of DHL International and Chairman Emeritus of DHL Express (Hong Kong) Limited), effective service leaders should possess competence, character and care (3Cs). In addition, a lack of these qualities constitutes the dark side of service leadership. In this chapter, the dark side of service leadership is examined at three levels. First, "viruses" in leadership are examined through the lens of the Service Leadership Theory. Second, attributes of the dark side of leadership with particular reference to problems in competence, character and care based on the existing scientific literature are outlined. Finally, the dark side of service leadership with reference to Confucian virtues is addressed.

Keywords: dark side of leadership; Service Leadership Theory; Confucian values; viruses in leadership (search for similar items in EconPapers)
JEL-codes: D23 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:142268

DOI: 10.5772/intechopen.75086

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