Quality in Testing Laboratories: A Real Case in a Spanish Fuel Laboratory

Mercedes Del Coro Fernandez-Feal Mâª, Blanca Sanchez-Fernandez and Luis R. Sanchez-Fernandez

A chapter in Quality Management and Quality Control - New Trends and Developments from IntechOpen

Abstract: Quality management is the chosen option by those organizations that maintain a strong commitment to excellence in their products, services, and processes. The technical competence of a testing laboratory is essential to provide confidence in the results issued to its clients: administrations, companies, or individuals who request their services. The implementation of a quality system, with international recognition, facilitates and enables laboratory projection in national and international forums. The study shows the steps followed by a fuel laboratory (R + D + i), integrated in a Spanish university, to implement the quality standards established in ISO/IEC 17025 and ISO 9001. Despite its small size, the laboratory maintains high-quality standards. Obtaining ISO/IEC 17025 accreditation has allowed the laboratory to recognize its technical competence at a national and international level, greater visibility, and better positioning among laboratories that offer the same services, which has increased the number of customers and has achieved their loyalty.

Keywords: testing laboratory; ISO/IEC 17025; ISO 9001; technical competence; integrated quality (search for similar items in EconPapers)
JEL-codes: L15 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:176725

DOI: 10.5772/intechopen.82995

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