Emotions and Their Impact on Employee Happiness and Satisfaction in Organizational Performance

Manuel Sousa Sousa Pereira, Antonio Cardoso, Silvia Maria Pereira Silva Faria and Alvaro Miguel da Costa Cairrao

A chapter in People Management - Highlighting Futures from IntechOpen

Abstract: The objective of this study is to contextualize and understand the different emotions felt by employees, as well as their involvement and performance in the context of small and medium-sized Portuguese companies. An online questionnaire was developed, with a total of 227 participants; 210 were validated and 17 were excluded due to missing answers. Results show that as anger, anxiety and discouragement increase, happiness decreases; and, if there is an increase or an improvement in relationships, involvement and happiness increase, so do performance and satisfaction at work.

Keywords: emotions; job involvement; happiness; job satisfaction; job performance; turnover (search for similar items in EconPapers)
JEL-codes: O15 (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ito:pchaps:266716

DOI: 10.5772/intechopen.108214

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